Of all orders in August 2024 received on weekdays before 12:00, 99% of all orders delivered from stock were delivered to our customers on the following working day (Mon-Fri) in Germany. 100% of the orders delivered from stock were dispatched on the same day. This does not include bulky goods and individual regions that are not supplied daily by the shipping service provider.
Certainly, light11 can be recommended as a provider from my experience. BUT:
The Nemo Panama Mini lamp I ordered arrived in an unacceptable condition, so I returned the shipment and ordered a new product.
The cover on top was not fixed and it was not obvious how to fix this part.
The plastic disc underneath was scratched.
There were black marks on the style of the lamp and signs of use on the base of the lamp.
To the credit of light11: The complaint, return and new order was/is first class.Sicherlich ist light11 aus meiner Erfahrung als Anbieter zu empfehlen. ABER:
Die bestellte Lampe Nemo Panama Mini kam bei mir in einem nicht akzeptablen Zustand an, so dass ich die Sendung retourniert und ein neues Produkt bestellt habe.
Der Deckel oben war nicht befestigt, und es war auch nicht ersichtlich, wie man dieses teil fixiert.
Die Plastikscheibe darunter war verkratzt.
Am Stil der Lampe waren schwarze Flecken und am Fuss der Lampe Gebrauchsspuren sichtbar.
Zur Ehrenrettung von light11: Die Reklamation, Retoure und Neubestellung war/ist erstklassig.
This lamp arrived completely wobbly and incorrectly assembled. We first had it made functional by our electrical retailer. The Panama Mini is NOT DIMMABLE!!!
We would have been better off returning it but formally we wanted it as it was perfect for our use - now it's there ... unfortunately too bright and not dimmable.
We will - after many purchases at Light11 - probably not buy there again.
Answer light11.de: Dear customer. Thank you very much for your review. We are very sorry that you experienced such problems. In fact, there was misinformation regarding the service, which we apologise for. Please contact our customer service and we will work out an amicable solution for you.
Diese Lampe kam völlig wackelig und fehlmontiert an. Wir haben sie erstmal von unserem Elektrofachhändler funktionsfähig machen lassen. Die Panama Mini ist NICHT DIMMBAR!!
Wir hätten sie besser zurückgeben aber formal wollten wir sie haben, da sie für unsere Verwendung perfekt passt — nun steht sie da … leider zu hell und nicht dimmbar.
Wir werden - nach vielen Käufen bei Light11 - dort wohl nicht mehr kaufen.
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